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FAQs For Our Project EV charger Range

What payment methods are available for this charger?

You can use the Fuuse app available on the Apple and Google Play stores; set up a Fuuse account to save you time on your future visits. You can also make an anonymous web payment by scanning the charger’s QR code. Enjoy easy, convenient charging.

Can I use my charge card with this charger?

Absolutely! This charger conveniently accepts major charge card networks such as Allstar and Octopus Electroverse. Charging is as easy as plugging in your vehicle and tapping your charge card on the charger’s RFID reader to start and stop a charge. No need to scan a QR code or download an app – it’s that simple!


The charger not working and there is a pulsing green light. What should I do?

No need to worry! A pulsing green light means that your vehicle is fully charged. Your EV is good to go!

The charger is not working and is showing an amber light. What should I do?

No worries! If you’re seeing an amber light, simply press ‘Start’ on the app, and your charge should initiate. We’re here to help you get back on the road in no time.

The charger is not working and is flashing red. What should I do?

Uh-oh, it looks like there’s an issue with this charger. Please don’t hesitate to get in touch with us on 0117 915 7549. We appreciate your notification and are here to assist you. Thanks for reaching out!

FAQs For Our Shell Recharge EV Charger Range

What payment methods are available for this charger?

As of now, these chargers exclusively accept payments made with an activated Shell Recharge charge card. This card is your key to convenient and seamless payments for your charging needs.

How can I use my activated Shell Recharge card at this station?

When you arrive at an econetiQ Shell charger station, simply swipe your Shell Recharge RFID card in front of the station’s RFID reader. Your charging session will start within moments. Please keep in mind that some stations may require you to push the “start” button on the screen. Also please ensure that you have sufficient funds loaded to your account. Charging is made simple and convenient!

How do I order an econetiQ Shell Recharge Radio Frequency Identification (RFID)?

It is easy! econetiQ partner with Shell Recharge. Please follow these simple steps:

  1. Log in to your Shell driver account.
  2. In the profile section, click “Order an RFID”.
  3. Fill in the payment and mailing information and click “submit.”
  4. While in your profile, you may also enable automatic top ups of your account balance so that you are always ready to charge!
How do I sign up for a Shell Recharge driver cccount?

There are several ways to sign up for a Shell Recharge driver account:

Get ready to charge your EV at our econetiQ site with ease!

What does the Shell Recharge app cost?

The cost of using the Shell Recharge app is determined by the site hosts on the Shell Recharge Solutions network. Shell themselves do not charge a membership fee. The tariff for charging your electric vehicle will vary depending on the specific charging location. econetiQ is committed to providing competitive tariffs that cater to your charging requirements.

Can I use my Shell Recharge RFID at another econetiQ charger?

Absolutely! Your Shell Recharge RFID is ready to roll at any econetiQ Shell Recharge station. Our tech wizards are actively working to expand Shell RFID usage to all econetiQ chargers in the future. Stay tuned for more updates!

Can I use my balance in the Shell Recharge app at another econetiQ charger?

Yes you can! Your balance in the Shell Recharge app is good to go at any econetiQ Shell Recharge station. Enjoy the flexibility and convenience of charging at any of our stations!

What should I do if the session does not refresh every 5 minutes?

Don’t worry, not all chargers send data during a session. If the hardware on this charger doesn’t refresh every 5 minutes, the data will populate in the ‘profile’ section of the app once the session is complete. You’re in good hands!

What are the phone requirements?

The Shell Recharge app is compatible with iPhone (iOS 5 or later) and Android (version 2.2 and up) smartphones. Enjoy convenient charging on the go!

How do I enable notifications?

To receive notifications when your vehicle is finished charging or when your account balance is low, follow these steps:

  1. Log in to your driver account.
  2. In the profile section, click “edit” to select or unselect notifications. You can choose to enable notifications via text (SMS) and/or email.
  3. Click “Update” to save your preferences and stay informed!
What does "insufficient balance" mean?

This message signals that your Shell Recharge account balance is below the session cost at a charge station. Simply top up your account using the “pay as you charge” option in the Shell Recharge app or call Shell’s customer care team at 855-900-7584. Keep your account topped up for hassle-free charging!

How do I load the Shell Recharge RFID with funds?
  1. Log in to your Shell Recharge Solutions mobile app or driver portal
  2. Go to “Payment” in the dropdown menu.
  3. Add a credit card.
  4. Choose the reload amount.
  5. Select the payment method.
  6. Decide if you want to set up auto-reload.
  7. Purchase credits.

Enjoy uninterrupted charging!

How do I enable automatic top-ups on the Shell Recharge RFID?

If you would like your Shell Recharge account to automatically top-up when it drops below a certain value, follow these steps:

  1. Log in to your driver account.
  2. In the profile section, click “ENABLE AUTO TOPUP”.

Auto top-up can also be enabled or disabled in the ‘payments’ section of the mobile app. Keep your account ready for charging without worry!

The charger is showing a single green light. What does this mean?

When you see a single green light on the charger, it indicates that your electric vehicle (EV) is ready to charge, or the charger is in standby mode, waiting for the charging process to start. This green light signifies that everything is prepared for charging, and you can proceed to initiate the charging process.

The charger light is flashing green. What does this mean?

When the charger’s light is flashing green, it indicates that the authorization for charging has been accepted! You’re good to go and can commence your charging session.

The unit has a flashing red light. What does this mean?

A flashing red light signifies that the authorization for charging has not been accepted. To resolve this issue, please follow these steps:

  1. Enter your Shell Recharge App.
  2. Ensure your RFID card is activated.
  3. Try to initiate the charge again.

If the issue persists, please don’t hesitate to contact our partner Shell Recharge for emergency support on +44 (0) 203 868 1036.

The charger has a continuous blue light showing. What does this mean?

A blue light indicates that the charging session is currently in progress. Your electric vehicle is receiving the charge it needs.

The charger has a flashing blue light. What does this mean?

A flashing blue light indicates that the Dynamic Power Management is actively balancing the charging speed. This process ensures efficient and optimal charging for your electric vehicle.

The charger light is flashing green, blue, red, yellow, continuously. What does this mean?

When you observe the charger’s light flashing green, blue, red, yellow in a repeating pattern, it indicates that the charger is undergoing a firmware update. These updates are essential to ensure that econetiQ chargers can operate at their best performance. During this process, you won’t be able to initiate a charging session. We appreciate your patience as we work to enhance the charger’s capabilities.

The charger has a continuous red light showing. What does this mean?

Uh-oh, it looks like there’s an issue with this charger. Please don’t hesitate to get in touch with us on 0117 915 7549. We appreciate your notification and are here to assist you. Thanks for reaching out!

FAQs For Our Autel EV Charging Range

How can I initiate a charge on this charger?

Charging your electric vehicle is a breeze with our charger. You’ve got three convenient options:

1. Contactless Payment: Use a contactless payment method to start charging.

2. Swipe a compatible RFID Card: If you have a compatible RFID card, add it to your account via the Autel Charge app. Then, initiate charging by swiping it on the charger’s RFID card reader.

3. Scan QR Code: Download the Autel Charge app, and scan the QR code on the charger to begin your charging session.

You’re in control with these user-friendly options for a hassle-free charging experience!

Where can I find the Autel Charge app?

You can download the Autel Charge app from either the Apple Store (for iOS devices) or the Google Play Store (for Android devices). It’s readily available on both platforms.

Do I have to use the Autel Charge app?

No, you have options! If you prefer to pay by contactless means, you won’t need to download the Autel Charge app. However, it’s worth considering the app, as it offers the added benefit of reviewing your charging history, making it a handy tool for a complete charging experience. The choice is yours!

How can I review my charging history?
  1. Open the Autel Charge app.
  2. Navigate to “Me.”
  3. Select “Charge History.”

There, you can access details like energy consumption, charging duration, costs, and more for your convenience.

How should I update the Autel Charge app?
  1. Open the Autel Charge app.
  2. Go to “Me.”
  3. Select “About.”
  4. Look for the “Check for Update” option.

Following these steps will allow you to check for and apply any available updates to keep your app current.

How can I obtain an invoice?

Here’s how to get your invoice:

For QR Code or RFID Card Charges:

  1. Open the Autel Charge app.
  2. Navigate to “Me.”
  3. Select “Charge History.”

For Contactless Payments:

  1. Tap ‘Press for Receipt’ on the POS device.
  2. Scan the QR code, and your receipt will be generated.

Getting your invoice is a breeze – just follow these steps, and you’re all set!

How does the QR code feature work?

To begin charging by scanning a QR code, follow these simple steps:

  1. Download the Autel Charge app: Start by downloading the Autel Charge app from the App Store.
  2. Link Your Credit Card: After registering your account, link your credit card by going to “Me” and then “Payments” in the app.
  3. Prepare Your EV: Insert the connector into your EV’s charge port.
  4. Scan the QR Code: Use the Autel Charge app to scan the QR code on the charger. This will start the charging process.
  5. Stop Charging: When you’re done, simply tap “Stop” on the app or the charger screen to halt the charging session.
  6. Retrieve Your Invoice: You can easily obtain your invoice by navigating to “Me” and selecting “Charge History” on the app.

It’s that simple! With econetiQ, charging your electric vehicle is a seamless and user-friendly experience.

Which RFID cards are compatible with this charger?

This econetiQ charger is designed to work seamlessly with RFID cards that adhere to the ISO14443 and ISO15693 standards. These RFID cards operate at a frequency of 13.56 MHz, ensuring a reliable and efficient charging experience for your electric vehicle. 

We’re committed to providing you with a hassle-free and convenient charging experience. Your satisfaction is our priority. 

I’ve lost my RFID Card! What should I do?

If you’ve misplaced your RFID card, take these steps to safeguard against unauthorized usage: 

  1. Open the Autel Charge app. 
  2. Visit “Me.” 
  3. Go to “Charger” and select “Charge via Card.” 
  4. Unlink the lost card to prevent any unauthorized use. 

By unlinking the card, you’ll help ensure the security of your charging account. 

How can I link my payment card on the Autel Charge app?

Here is how:

  1. Download the Autel Charge app.
  2. Register your account.
  3. Tap “Me” within the app.
  4. Select “Payments.”
  5. Add your credit card details.

Once linked, you’re ready for quick and easy payments for your charging sessions. Enjoy the convenience!

Which payment cards are accepted for contactless payment?

Our contactless payment system is designed to be convenient for you. We currently accept all major card operators, including MasterCard and VISA. Additionally, we’re working on soon accepting American Express as well, so you’ll have even more options for payment in the near future!

What if my payment fails to process?

If you encounter a payment processing issue, we recommend trying an alternative payment method to complete your transaction. This simple step can help ensure a smooth and uninterrupted charging experience.

What requirement should the cable meet for the charger of the socket or shutter version?

You must use the cable that comes with the EV or that is specified by the car manufacturer. If the cable is not compliant, it will cause an e-lock fault, resulting in the connector not being able to be pulled out normally.

Can I initiate charging when my EV is locked?

No, your electric vehicle (EV) can only initiate charging when it’s unlocked. It’s important to have your EV in an unlocked state to begin the charging process.

The screen shows the message ‘Connector Not Connected’. What should I do?

No worries! If you see the message ‘Connector Not Connected’ on the screen, it means the connector isn’t adequately connected. Here’s what you should do:

  1. Gently remove the connector from your car’s charge port.
  2. Carefully re-insert it to ensure a secure connection.
  3. Check if the message no longer appears. Your charging session should resume without any issues. Safe charging!
The screen says ‘Authorization Failure’. What should I do?

No need to worry! If you see the message ‘Authorization Failure,’ it typically means that the authorization process was initiated before the charging process began. To resolve this, please follow these steps:

  1. Read the cause and instructions displayed on the screen. It will provide guidance on how to proceed.
  2. Follow the instructions on the screen carefully to address the authorization issue.

By following the on-screen instructions, you’ll be able to resolve the ‘Authorization Failure’ message and get your charging session started smoothly. Happy charging!

The screen shows the message ‘Charge Start Failure’ or ‘Charging Failure’. What should I do?

If you encounter a ‘Charge Start Failure’ or ‘Charging Failure’ message on the screen, don’t worry. The screen will provide information about the cause of the issue and potential solutions. Simply follow the on-screen instructions to address the problem and get your charging session back on track. We’re here to help you charge smoothly!

The charging port symbols have turned grey? Have I done something wrong?

If the charging port symbols have turned grey, it indicates that the charger may not be functioning as expected. But no worries, you haven’t necessarily done something wrong.

To address this issue, it’s best to get in touch with a member of the econetiQ technical team on 0117 915 7549. They can identify the cause of the problem and determine whether there’s a device fault. Your notification is important to us, and we’re here to assist you in resolving the issue and ensuring you have a smooth charging experience. Thank you for reaching out!

I have limited mobility. Can you tell me about PAS 1899 compliance for this EV charger?

PAS 1899 guidelines are important to us at econetiQ. For this site, some features meet PAS 1899 standards, while others are slightly off by 10-30 cm, we hope that you can access all that you need.

We are dedicated to enhancing accessibility and are actively working to ensure that all future sites are in compliance with PAS 1899 guidelines, aiming to provide an inclusive experience for everyone.


FAQs For Everything Else

How can I check if my EV is plugged in adequately and charging?

To ensure your electric vehicle (EV) is properly connected and charging, follow these steps:

  1. Physically Inspect the Charging Connector: First, visually inspect the charging connector to ensure it’s securely and snugly inserted into your EV’s charging port. There should be no gaps or loose connections.
  2. Check the Charger Display: If the econetiQ charger you’re using has a screen, it should display an indicator to confirm that the charger is connected and active.
  3. Review Your Vehicle’s Dashboard: Many electric vehicles have a dashboard indicator or a light that displays the charging status. Look for a symbol or message on your vehicle’s dashboard that confirms the charging process is in progress.
  4. Check Your EV App: Some EVs come with a dedicated mobile app. Logging into the app can provide you with real-time information about your charging status. It will clearly indicate whether your car is actively charging or not.

By following these steps, you can easily verify that your EV is properly connected and charging as intended, ensuring a hassle-free charging experience.

Why does my EV car take longer to charge the last 20% than it does the first 80%?

It’s not uncommon for the last 20% of charging an EV to take longer, and here’s why:

As your EV’s battery gets closer to being fully charged, it’s already pretty full, and the charger starts delivering less power to the battery. This phenomenon is known as the “charge saturation” effect. The reason behind this is to safeguard the battery from overcharging.

In simpler terms, when your battery is nearly full, the charger slows down the charging speed to prevent overfilling. This precaution ensures the battery’s health and longevity. Consequently, the last 20% of charging tends to take longer than the first 80%, which is when the battery can accept a higher rate of charge. So, patience during this phase is a good thing, as it’s all about protecting your battery and ensuring it serves you well for the long run!

How much does it cost to charge my electric car?

The cost of charging your electric car with an econetiQ charger can vary based on the charger type and your electricity tariff. We aim to provide competitive rates tailored to your location. Currently, the cost typically falls within the range of 40-80 pence per kilowatt-hour (kWh) of electricity consumed.

To put it in perspective, if you have a 40kWh electric vehicle battery, it would cost you approximately £16 to £32 to charge it fully. Keep in mind that electricity rates can differ, so it’s a good idea to check your specific tariff and local pricing for a more accurate estimate. Happy charging!

How fast will my EV charge to a full battery?

The time required to fully charge your electric vehicle (EV) can vary depending on multiple factors, including the EV model, charger type, and battery capacity. Here are approximate charging times for different econetiQ charger sizes:

  • 22kW Charger: It may take up to 4 hours to achieve a full battery charge.
  • 47kW Charger: You can expect a full battery charge in about 1 hour.
  • 120kW Charger: With this charger, it might take around 30 minutes to reach a full battery charge.

Please keep in mind that actual charging times can differ, so it’s advisable to consult your specific EV’s documentation for more precise estimates. Happy charging!

Why has £40 or more been deducted from my payment card before I start charging?

Before commencing your charging session, our charger system conducts a pre-authorization payment on your selected payment method. The exact amount may vary depending on the charging site.

This pre-authorization is in place to verify that your account has adequate funds to cover the cost of your charging session. The good news is that once your charging session is complete, the pre-authorized amount will be promptly returned to your account within several working days. This is a precautionary measure to ensure a seamless and worry-free charging experience.

Where will I find my nearest econetiQ EV charging station?"

You can easily locate our econetiQ EV charging stations on various popular mapping platforms, including Zapmaps, Google Maps, Octopus Energy Electroverse, Shell Recharge, Tesla, and TomTom. Just use your preferred map or app to find your nearest charge point and get charged up today!

Tell me about PAS 1899 compliance for your EV chargers

Certainly! At our sites, we’ve made efforts to incorporate PAS 1899 guidelines, striving for accessibility for all. Our dedicated delivery team is actively working to achieve full compliance at future sites, ensuring everyone can use our chargers with ease.

I have some feedback about my charging experience. Who can I contact?

We truly value your feedback as we continue to expand our network. Your experience matters to us, so please don’t hesitate to send an email to network@econetiQ.com. Your input helps us improve our services, and we appreciate you taking the time to contact us. Thank you!

You can find our chargers listed on

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